Internal culture can cost or boost your firm. This article succinctly outlines the business benefit for firms who make employee engagement a priority. How might your firm align client and employee experience?
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Customer experience and employee experience are now two of the driving forces of business. Independently, each function leads to valuable relationships — with customers and employees — but when CX and EX are managed together, they create a unique, sustainable competitive advantage.
https://hbr.org/2019/06/why-every-company-needs-a-chief-experience-officer
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